Privacy Policy

Introduction

Proper Care Hospice Inc ("we," "our," or "us") is committed to protecting the privacy and security of our website visitors, patients, families, and all individuals who interact with our services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at propercarehospice.com or use our services.

By using our website or submitting information through our contact forms, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

When you contact us through our website, request information, or inquire about our hospice care services, we may collect:

• Name (first and last)
• Email address
• Phone number (if provided)
• Mailing address
• Nature of your inquiry or message content
• SMS/text messaging consent preferences

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about our hospice and palliative care services
• Provide information about hospice eligibility and care options
• Coordinate referrals and care services
• Send SMS/text messages if you have provided express written consent
• Improve our website and services
• Comply with legal and regulatory obligations

SMS & Text Message Communications

If you opt in to receive SMS/text messages from Proper Care Hospice Inc through our website contact form or other consent mechanisms, the following applies:

• You are opting in to receive recurring marketing and promotional SMS/MMS messages from Proper Care Hospice Inc, which may be sent using an automated telephone dialing system (ATDS)
• Message frequency varies; you may receive up to 4 messages per month
• Message and data rates may apply depending on your mobile carrier and plan
• You may opt out at any time by replying STOP to any message
• For assistance, reply HELP to any message or contact us at hamlet@propercarehospice.com
• Consent is NOT a condition of purchase of any goods or services

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• With healthcare professionals involved in coordinating your care, as permitted by law
• With service providers who assist us in operating our website and business (subject to confidentiality agreements)
• When required by law, regulation, legal process, or governmental request
• To protect the rights, property, or safety of Proper Care Hospice Inc, our patients, or others

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications, including SMS messages
• File a complaint with a data protection authority

HIPAA Notice

As a healthcare provider, Proper Care Hospice Inc complies with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled in accordance with our separate HIPAA Notice of Privacy Practices, which is provided to patients and families at the time of admission. This website privacy policy addresses general website and marketing data practices.

Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact us at:

Proper Care Hospice Inc
8467 Snowden Ave, Arleta, CA 91331
Email: hamlet@propercarehospice.com